Refund policy
Please make sure you thoroughly look at all photos, videos and description including measurements before purchasing. Feel free to ask questions before the purchase also if you are unsure.
My intention is to leave customers happy with their purchase, and if for any reason you are not, please contact me immediately to work on a solution.
I gladly accept returns, exchanges and cancellations. please see the conditions below:
- Contact me within: 14 days of delivery
- Request a cancellation within: 3 hours of purchase
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.
The following items cannot be returned or exchanged:
- Custom made pieces
- Earrings (For hygiene reasons)
- Reduced/ sale items
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
On a returning a product, a full refund (minus postage costs) will be processed once the item has safely arrived.
To start a return, you can contact me at lilymoonstonejewellery@gmail.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.